Password advice
Passwords expire 120 days after they were last reset.
For all users:
If a password expires, or needs to be reset and the user knows their old password they can go to https://services.c2kni.net/ums.
Enter the required details and the new password will be registered.
See screenshot below.
Passwords expire 120 days after they were last reset.
For all users:
If a password expires, or needs to be reset and the user knows their old password they can go to https://services.c2kni.net/ums.
Enter the required details and the new password will be registered.
See screenshot below.
For school staff:
If a staff member’s password expires and they don’t remember their password, in the first instance they should contact a C2k manager in their school who will be able to reset their password for them. If they are unable to contact their school, please contact the C2k Service Desk.
For pupils:
If a pupil’s password expires and they don’t remember their password, in the first instance they should contact a C2k manager or teacher in their school. They will be able to reset the pupil’s password for them.
We understand, however, that at this time, it may not always be possible for a pupil to contact someone in their school. For this reason a service has been put in place which allows a parent or guardian to email resetmypassword@c2kni.org.uk and provide the following information:
· Student First Name and Surname
· Student Date of Birth
· Student Username
· Name of School
· School Address
EA staff will then make contact with the parent/guardian who will be asked to provide some additional details to verify the pupil’s identity. The member of C2k staff will check the details provided against the records held in the school and once verified, will reset the pupil’s password.
If a staff member’s password expires and they don’t remember their password, in the first instance they should contact a C2k manager in their school who will be able to reset their password for them. If they are unable to contact their school, please contact the C2k Service Desk.
For pupils:
If a pupil’s password expires and they don’t remember their password, in the first instance they should contact a C2k manager or teacher in their school. They will be able to reset the pupil’s password for them.
We understand, however, that at this time, it may not always be possible for a pupil to contact someone in their school. For this reason a service has been put in place which allows a parent or guardian to email resetmypassword@c2kni.org.uk and provide the following information:
· Student First Name and Surname
· Student Date of Birth
· Student Username
· Name of School
· School Address
EA staff will then make contact with the parent/guardian who will be asked to provide some additional details to verify the pupil’s identity. The member of C2k staff will check the details provided against the records held in the school and once verified, will reset the pupil’s password.
